Booking & Cancellation Policy

Last updated: [Month Day, Year]

Booking Policy

Advance reservations are required.

Online bookings must be made at least 1.5 hours before the scheduled start time of the experience.

For reservations requested less than 1.5 hours before the start time, please call Pinnacle Escape Rooms directly. Last-minute availability is not guaranteed.

Reservations are not confirmed until the required deposit or payment has been successfully processed and a confirmation has been issued.

Customers are responsible for reviewing their reservation date, time, experience, and group size before completing the booking.

Cancellation and Rescheduling Policy

Cancellations or rescheduling requests must be made at least 3 hours before the scheduled start time.

Requests made at least 3 hours in advance may have the deposit transferred to another available reservation time or handled according to the terms shown during booking.

Cancellations made less than 3 hours before the scheduled start time will result in the loss of the reservation deposit.

No-shows will also lose their deposit.

All cancellations and rescheduling requests must be made by calling Pinnacle Escape Rooms. Leaving a voicemail, sending an email, or submitting a social-media message does not guarantee that a request was received before the deadline.

Late Arrivals

Customers should arrive at least 15 minutes before the scheduled start time for check-in, waiver completion, and instructions.

Because experiences operate on a fixed schedule, late arrivals may receive less playing time.

Customers who arrive too late to begin the experience without affecting later reservations may be treated as a no-show and may lose their deposit.

Group Size Changes

Please contact us as soon as possible if your group size changes.

Additional participants may be added only if the experience’s maximum capacity has not been reached and any additional charges are paid.

A reduction in group size does not automatically qualify the reservation for a refund or reduction in price.

Cancellations by Pinnacle Escape Rooms

Pinnacle Escape Rooms may cancel or reschedule a reservation because of equipment failure, severe weather, staffing issues, utility interruption, safety concerns, or other circumstances beyond our reasonable control.

When Pinnacle Escape Rooms cancels a reservation, customers will be offered a new reservation time, account credit, or refund of the amount paid for the affected booking.

Contact Us

For last-minute reservations, cancellations, rescheduling, or booking questions please call or email